Maintenance & Support
We ensure that your website, applications, and digital platforms stay secure, up-to-date, and fully operational at all times. With our proactive maintenance and dedicated support services, you can prevent technical issues, minimize downtime, and deliver a seamless experience to your users — allowing you to focus on growing your business without worrying about technology.
Our process begins with a full technical audit to identify potential vulnerabilities and performance bottlenecks. We set up regular updates, security patches, backup routines, and performance monitoring. Whenever an issue arises, our support team responds quickly to diagnose and fix problems. We also offer scheduled reporting, performance tuning, and continuous improvements to ensure your platforms always run at their best.
Features:- 24/7 Monitoring & Alerts
- Regular Security Updates
- Performance Optimization
- Backup & Disaster Recovery
- Content Updates & Minor Edits
- Bug Fixes & Issue Resolution
- Infrastructure Management
- Dedicated Support Portal
- Peace of Mind
- Improved Uptime
- Stronger Security
- Cost Predictability
- Faster Iterations
- Scalability on Demand
- Established Websites & Portals
- Learning & Training Teams
- E-Commerce Stores
- SaaS & Web Apps
- Digital Agencies
- Non-Technical Businesses
What we offer?
Flexible Plans
We offer tiered support plans designed to meet different levels of need. Our Basic Plan includes essential services like 24/7 monitoring, weekly backups, and security patching to keep your site stable and protected. The Standard Plan adds performance optimizations, monthly health checks, and small-scale content or design updates. For larger or mission-critical platforms, our Premium Plan includes everything in the lower tiers plus a dedicated account manager, customized SLAs, and priority access to on-call emergency support.
Onboarding & Audit
Every partnership begins with a thorough onboarding process that includes a complete technical audit of your current platform. We assess performance, security, infrastructure, and usability to identify immediate risks and long-term improvement opportunities. The result is a clear, prioritized action plan tailored to your platform's unique needs.
Dedicated Support Portal
To make collaboration seamless, we give you access to our dedicated support portal. From here, you can easily submit support requests, track their status in real time, and communicate directly with our technical team — all in one organized space.
Customizable SLAs
We understand that different businesses have different expectations when it comes to responsiveness and uptime. That’s why we offer customizable Service Level Agreements (SLAs), allowing you to define how quickly we respond, resolve issues, and escalate problems, depending on your operational needs.
Quarterly Business Reviews
For clients who want more than reactive support, we offer quarterly business reviews. These strategic check-ins allow us to analyze system performance, review support activity, and discuss how our services can better align with your goals — whether that’s scaling your platform, improving user experience, or launching new features.
Add-On Services
In addition to core maintenance and support, we offer a range of add-on services to help you get even more from your digital platform. These include website or LMS migrations, WCAG accessibility audits, advanced SEO tuning, analytics integration, and more — all handled by our experienced technical team.
Maintenance & Support Pricing Plan
Basic
€149
/per month
- 24/7 uptime monitoring
- Weekly backups
- Monthly plugin/platform updates
- Basic security checks
- Email-based support (business hours)
- Monthly performance & activity report
Standard
€349
/per month
- Daily backups with one-click restore
- Advanced security hardening & malware scans
- Monthly performance optimization
- Minor content and layout updates (up to 2 hours/month)
- Priority support with faster response times
- Basic SEO health checks
- Support portal access for tracking tickets and communication
Premium
€799
/per month
- Dedicated account manager
- Custom SLA (response times, uptime guarantees)
- Emergency on-call support (24/7)
- Unlimited support requests (within fair usage)
- Quarterly business reviews & technical strategy sessions
- Support for integrations, migrations, and 3rd-party systems
- Optional white-label support for agencies
- Platform migration: Starting at \€499
- Accessibility (WCAG) audit: \€299
- Advanced SEO optimization: \€199/month
- Custom feature development: Billed hourly or per project